Soho Citizen
An AI firm empowering luxury hospitality brands through digital audits, sentiment analysis, and competitor insights—turning data into strategy.
Sculpting the Future of Fine Dining
Sentiment Analysis
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Understand what customers truly think with in-depth analysis of reviews and social feedback.
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Monitor shifts in customer perception and trends over time to identify patterns.
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Highlight key themes in feedback, from service to food quality, to guide actionable improvements.
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Discover how your business stacks up against competitors in your industry.
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Receive tailored strategies to enhance your online reputation and boost customer satisfaction.
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Analyze sentiment around specific menu items and service to refine your offerings.
Digital Footprint Audit
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Uncover the strengths and weaknesses of your hospitality venue’s digital footprint, from your website to third-party platforms.
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Analyze how your online presence reflects the in-person guest experience and identify areas for alignment.
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Understand how well your social platforms attract and engage potential guests, and identify content opportunities.
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See how your restaurant, hotel, or bar compares to local and industry competitors in online performance.
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Receive actionable recommendations to drive more bookings, foot traffic, and guest loyalty.
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Identify ways to improve your visibility for locals and travelers searching for your services.
Sentiment Analysis
Client Testimonial
“We thought our reviews were fine—until Soho Citizen broke them down. The sentiment analysis exposed subtle, repeating issues that were quietly eroding our reputation. Fixing what the data revealed led to an immediate lift in guest satisfaction and a stronger front-of-house culture.”
— Director of Guest Experience, Luxury Hospitality Group
Results: +0.4 stars in 6 weeks • 21% reduction in negative reviews • 2x increase in positive service mentions
Digital Footprint Audit
Client Testimonial
“Soho Citizen’s audit outperformed anything our in-house team had ever seen. We found where our online brand was slipping—and where competitors were stealing our traffic. Implementing just three of their suggestions led to a tangible increase in conversions and visibility.”
— Managing Partner, Michelin-Starred Restaurant Group
Result: 30% increase in online conversions • 3 key fixes implemented • Engagement up across Google, Instagram, and website
